At BD Softmart, every order is handled with care and responsibility. Our goal is to ensure customer satisfaction, secure service, and reliable support for every digital product and subscription we provide.

Please read our delivery, warranty, refund, and usage policies carefully before placing an order.

✅ 1. Before Purchasing

(1.1)

Please review all product features, details, and requirements carefully before placing an order.

(1.2)

We recommend checking both the official product website and our website to verify product information before confirming your purchase.

(1.3)

Software licenses, digital subscriptions, activation keys, and other digital products are non-returnable. Please make sure you fully understand the product before ordering.

📦 2. Delivery Method

(2.1)

All digital products will be delivered through:

  • Email
  • WhatsApp
  • Direct Message

(2.2)

No physical media such as:

  • DVD
  • Box
  • Pen Drive

will be provided.

⏰ 3. Delivery Time

(3.1)

Office Hours:
10:00 AM – 11:00 PM

(3.2)

Most orders are delivered within:

  • 10 minutes to 1 hour

(3.3)

In special situations, delivery may take:

  • Up to 12–24 working hours

(3.4)

Orders placed after 11:00 PM may be delivered after 10:00 AM the following day.

💳 4. Payment & Order Policy

Available Payment Methods

  • bKash (Merchant Verified)
  • Nagad
  • Rocket
  • Bank Transfer

Additional Conditions

(4.1)

Advance payment may be required for some products or personal license activations.

(4.2)

Certain subscription products may offer “Delivery First, Payment Later” options based on communication and customer verification.

🔄 5. Return Policy

(5.1)

Digital products including:

  • Software
  • Subscription services
  • License keys
  • Activation products

are non-returnable.

(5.2)

However, if any product issue occurs:

  • We will attempt to fix the issue
  • Replace the product if possible
  • Provide a refund if replacement is not possible

🛡️ 6. Warranty & Refund Policy

(6.1)

You will receive warranty and support for the exact duration of the subscription period you purchased.

(6.2)

If any issue occurs during the active period, we will attempt to solve or replace the subscription.

(6.3)

If replacement is not possible, partial refund support will be provided for the remaining unused duration.

Example

If you purchase a 3-month subscription and after using it for 2 months the service stops working permanently, and replacement is not possible, then the remaining 1-month equivalent amount will be refunded.

Full refunds will not apply in this situation.

❌ 7. Warranty Void Conditions

Warranty will not apply if:

(7.1)

The subscription is not used according to our provided usage instructions.

(7.2)

The user:

  • Changes account information without permission
  • Shares the account
  • Uses unauthorized devices
  • Makes unauthorized purchases
  • Violates usage policies

(7.3)

Problems caused by user mistakes or policy violations are not covered under warranty.

🛠 8. After-Sales Support

(8.1)

We provide after-sales support for all eligible products and subscriptions purchased from BD Softmart.

(8.2)

To receive support, customers may need to provide:

  • Transaction ID
  • Product name
  • Delivery date
  • Order proof

(8.3)

After-sales service applies only to products that include warranty or active support coverage.

(8.4)

You can contact us through:

  • WhatsApp
  • Facebook Page
  • Email

(8.5)

Support Hours:
10:00 AM – 11:00 PM

📬 Contact Information

For any questions, complaints, suggestions, or support:

📧 Email: support@bdsoftmart.com
📱 WhatsApp: 01750585959
📘 Facebook Page: BD Softmart

🔒 BD Softmart is always committed to customer satisfaction, trusted service, and secure digital product delivery. Our policies may be updated over time, so we recommend reviewing the latest Terms & Conditions before placing an order.

For more information, visit:

BD Softmart Official Website